We will continue our “Hybrid” Drive-thru Drop-off process! Consignors have loved it, and we are excited to keep offering it!
This hybrid drive-thru drop-off process means no hauling items inside the building from the parking lot, no waiting in inspection lines, and no time spent placing your items on the sales floor!
In order to make this process organized & efficient, we need you to be organized & prepared when you come to drop-off. Here are the guidelines each consignor will need to adhere to:
DROP-OFF APPOINTMENT RECOMMENDED, but not required
We HIGHLY recommend all consignors make a drop-off appointment in order to spread out drop-offs and serve everyone quickly & efficiently. However, we will have a non-appt drop-off lane for those who cannot make an appt or missed their appt. We will work those in as quickly as possible, but be prepared for a wait if you do not have an appointment. The DEADLINE to make a drop-off appointment is Wednesday, August 28th at 10pm. At that time, no more drop-off appointments will be made and you will have to drop-off without an appt. If you are bringing more than one consignor number, please sign-up EVERY CONSIGNOR NUMBER you're bringing for an appointment time (same or consecutive times are fine). This helps us block off enough time to work-in all of your items.
BEFORE YOU COME TO DROP-OFFS...
You must have all your items completely barcoded & tagged before you enter the drive-thru drop-off process. However, you may still come to get barcodes printed and finish tagging in your car before you enter the drop-off line. DO NOT take a clothing rack until your items are completely barcoded and ready to drop-off because we need those available for consignors who are actively dropping off.
Have your items loaded into your car in this order: hanging clothes & bagged shoes most accessible, bags/boxes in the middle, and large equipment/toys buried deepest.
Be prepared that you will help by unloading your clothing & shoes onto a rolling rack, but will then get back into your car for the remainder of the drive-thru process.
You must have all clothing separated by gender & in size order. Place special clothing items like Dress-up clothes, Adult Activewear, Maternity, Dancewear and Formal Wear together at the front or rear of the stack.
You must have all small, non-clothing items separated by category into disposable bags or boxes. Below are the 10 categories they need to be separated into. Please write the category on the outside of the bag or box. For items too large for bags or boxes, just leave them un-bagged. If you do not know which category an item fits into, just make your best guess. See example photo (click to enlarge).
Shoes
Infant/Toddler Toys
Girls Toys
Boys Toys
Gender-Neutral Toys & Stuffed Animals
Sporting Goods
Books/Games/Videos (including video games, electronic games, CD's and puzzles)
For large items such as strollers, bikes, play kitchens, etc. that will get large item claim tickets, simply tape the tag to the item for easy removal. You will drop-off these items last, so please load them deepest in your vehicle.
*** Please make sure to clean your equipment before you come...dirty strollers, highchairs, exersaucers, etc will not be placed on the sales floor, and will be returned to the consignor at pick-ups.
***If you bring a bed, pack-n-play or other item that requires assembly, you will need to exit your vehicle and assemble those yourself (we will direct you).
DROP-OFF STEPS
When you arrive to Kay Rodgers Park, read & follow the sign just inside the gate which will lead you to a parking attendant who will give you instructions for your first stop.
Your first stop will be to unload your clothing & shoes onto a rolling rack and roll it just a few steps from your car, but then you will stay in your car as you make the rest of the stops around the building to allow helpers to unload the rest of your items (this is where it is crucial that your items be sorted according to the instructions above!).
After all your items are unloaded, there is no need for you to wait on inspections to see if there are any returns! Any returns can be automatically donated for you. But if you prefer to take home your returns, you will need to park & walk inside to retrieve those after you finish the drive-thru process. If we have not finished inspecting your items by that time, you may have a short wait until your returns are ready.
NEED TO MAKE MORE THAN ONE TRIP?
Need more than one trip to fit it all in your car? You are welcome to make a 2nd trip to bring more large items & toys ONLY. All clothing, shoes & other items must be brought FIRST (at your appt time if you have one), and you can subsequently bring more large items & toys during any of our drop-off hours. Let the parking attendent know it is your 2nd trip, and she will direct you on how to drop-off so that you do not have to go back through the check-in process.
PICK-UP INSTRUCTIONS
Consignors have the option of picking up their unsold items (see Dates, Times, Location page for schedule). Note that ONLY items you marked with a red circled "R" in the top, left corner of the tag will be returned to you if unsold (see Tagging Items). Items without this mark and items not picked up by 6:30pm on pick-up day will be donated to charity.
The process of picking-up is very simple and efficient. All of your items will be sorted back into your consignor number. There will be a spot for your hanging items on a clothing rack, and a spot for your non-hanging items in a basket row on the floor. You will retrieve your items from those two spots, and then someone will check your items as you leave the building. Please know that it is your responsibility to get all of your items. We are not responsible for any items you forget to carry out.
You are welcome to send someone to pick-up your unsold items, but they MUST know your consignor number when they come.
There will be a lost and found area that we will encourage you to look through before you leave.
Lastly, because our time is limited to move out of the building, all items remaining after 6:30pm SHARP will be donated. Doors will be closed and locked on time, and pick-ups will no longer be available. We appreciate your punctuality and understanding!
CHECKS
ALL EARNINGS CHECKS WILL BE MAILED to the address on the consignor’s account following the sale. NO CHECKS will be available at unsold item pick-ups. We highly encourage you to donate unsold items and skip pick-ups all together. It is a JOY to see local foster families getting to glean from those unsold items you no longer need, followed by wonderful local charities who put the items to good use! Again, if you plan to NOT pick-up unsold items, *please* save us the time of re-sorting those unsold items and DO NOT mark them with a red “R” for return. And remember, it’s always better to also let them go for ½ price if you plan to donate.
